Public Information Officer

The Alberta Securities Commission (ASC) is the industry-funded regulator responsible for administering the province's securities laws. It is entrusted with fostering a fair and efficient capital market in Alberta and with protecting investors. As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate and harmonize the regulation of Canada's capital markets.

The Communications & Investor Education division provides strategic communications advice and support to all areas of the ASC in a manner that encourages a fair and efficient capital market and meets the ASC’s organizational objectives. The division’s award-winning CheckFirst.ca website, materials and ongoing consumer education are focused on providing Albertans with relevant information about investing and how they can protect themselves from securities fraud. Through internal communications, media relations, digital communication, investor and industry education and stakeholder engagement, the team promotes transparent, relevant and timely information to support intelligent securities regulation and investor protection in Alberta and throughout Canada.

Reporting to the Manager, Communications & Investor Education, this position will be responding to inquiries from the general public and/or securities professionals in an accurate, effective, efficient and informed manner. This position is one of the main points of contact between the ASC external audiences and will provide timely and professional responses.

• Receiving, tracking, and responding to verbal and written inquiries received from regulatory agencies, securities professionals and the general public in an accurate, courteous, expeditious manner.
• Maintaining a frequently asked question database to provide consistent and well-informed answers to various inquiries. Ensuring database is reviewed by subject matter experts and updated regularly.
• Identifying any public information of concern or trends in inquiries received, and referring to the appropriate ASC departments.
• Conducting statistical analysis, forecasting, and reporting of inquiries and complaints received.
• Keeping abreast of changes to legislation, policies, industry trends, policy development, and current events to anticipate and proactively respond to problems and concerns.
• Providing insights to the Communications & Investor Education team to help inform anticipate problems and concerns.
• Collaborating with members of the Communications & Investor Education team to understand priority projects, and how to shift key messages based on evolving work within the ASC.
• Creating efficiencies in the dissemination of information to the public by developing new strategies for sending information to the appropriate stakeholders. This may involve developing and updating scripts, email templates, updates language and materials for the ASC external website or eblasts to stakeholder groups.
• With the assistance of the Manager, Communications & Investor Education, develop and deliver initial training and onboarding program for new team members and team members identified as backup support.

• A post-secondary degree or diploma in Communications, Business or in a related discipline (equivalencies and a combination of work experience will also be considered).
• A minimum of four years in a dedicated high-level customer service role as the primary function, within a professional setting such as financial services, capital markets, regulatory, or government.
• Experience in a data analysis role, preferably within a contact centre or customer service environment.
• Demonstrated experience in dealing with the general public in an empathetic manner.
• Proven listening and facilitation skills with an excellent telephone manner and a strong customer service focus.
• Customer service orientation with the ability to fulfill responsibilities using a supportive, helpful approach.
• Strong verbal and written communication skills.
• Intermediate level computer skills (Excel, Word, etc.).
• Experience with data analysis tools and software would be an asset.
• Technical knowledge of securities regulation would be an asset.

Click the Apply For This Job Online button to submit your resume, cover letter and salary expectations by November 27, 2025. This position will work out of the ASC office located in Calgary, Alberta. You will be contacted if you are selected for an interview. More information about working at the ASC including our comprehensive Total Rewards package can be found on our website at www.asc.ca.

We offer a hybrid work environment and flexibility, a competitive total rewards package consisting of 100 per cent employer-paid benefits, comprehensive health and dental, employee life insurance, short-term and long-term disability; retirement benefits; travel insurance; paid vacation time, flex and sick days; an employee family assistance program; transportation allowance, generous flexible spending account and professional development through subsidized courses, conference, workshops, seminars and in-house training. We also encourage fun and giving back to the community with initiatives offered through our ASC Social Club and annual United Way Campaign. 

The ASC is an equal opportunity employer and encourages applications from all qualified individuals. We celebrate diversity and are committed to providing an inclusive work environment where every employee feels valued and respected.